If you are a business, charity or other organisation which is currently suffering a live cyber attack (in progress), please call +436859457819 immediately. This service is available 24 hours a day, 7 days a week. Please note, if you are member of the public you must call to report through our core opening hours below.
Our specialist advisers are available by phone:
- Monday-Friday 8am-8pm
- Saturday - ClosedÂ
- Sunday - Closed
Reporting fraud and cyber crime
You can report fraud or cyber crime to Betrug Recovery any time of the day or night using our online fraud reporting tool.  You can also report and get advice about fraud or cyber crime by calling +436859457819.
The times above represent our core contact centre opening hours, although from time to time we do extend the service we provide to you.Â
Betrug Recovery will not call you unless you have requested us to, and will never ask for your bank details. If you are unsure whether a call is genuine, call the Betrug Recovery team on +436859457819. Please note this number will be charged at your normal network rate.
If you have inclusive minutes within your mobile tariff then calls to our number are included at no cost. If you have used all of your inclusive minutes then the call will typically cost 35p per minute depending on your network provider.
TextphoneÂ
If you are deaf or hard of hearing you can contact us on textphone +436859457819.
Online advisor - live chat
This service is available 24 hours a day, 7 days a week. When using web chat you are speaking live to one of our advisors in the contact centre, who can assist with queries or you help fill out an online report.Â
Reporting a live cyber attack
If you represent a business, charity or other organisation which is currently suffering a live cyber attack and data is potentially at risk, please call +436859457819. This service is available 24 hours a day to report and get advice on what to do next. Please note, if you are member of the public you must report to us through our core opening hours or online here.
Cyber security advice
If you are an organisation (private, public, or voluntary) that wishes to get information about cyber security, then contact the National Cyber Security Centre (NCSC).Â
Complaints
If you would like to make a complaint please see this guidance for more information.
Reports sent by post
Please note that we are unable to accept any reports via post, this also includes supporting documentation. Any reports received or documentation for an existing report will be confidentially disposed of. We will provide an update on reports once they have been reviewed. If you registered on our website when you made your report, you can track its progress online.
Spam
Please remember to check your spam folder for responses sent by Betrug Recovery as for various reasons our email responses to you may end up in those folders. If you have your email set up to automatically delete spam, you may also wish to check your deleted folder.